1. Acceptance
By creating an account or placing an order through a storefront we host, you agree to these Terms of Service and our Privacy Policy. If you don't agree, please don't use the service.
2. Eligibility
You must be 18 or older. If you sign up on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.
3. Accounts and organisations
KwikNest is org-scoped: each action happens inside an organisation you belong to. You are responsible for keeping credentials secure and for activity in your organisations. Notify us immediately of any unauthorised access at privacy@kwiknest.com.
4. Acceptable use
You will not:
- List fraudulent products or services.
- Sell goods that infringe IP rights or violate import/export law.
- Sell goods prohibited by Stripe's restricted businesses list.
- Use the platform to spam, harass, or send unlawful content.
- Reverse-engineer or attempt to defeat security controls.
5. Roles & responsibilities
- Merchants are responsible for the accuracy of their listings, the lawfulness of their fulfilment, returns handling, and tax registration in jurisdictions where they have nexus.
- Suppliers are responsible for inventory accuracy and quote validity.
- Customers contract directly with the operating merchant; KwikNest provides the platform and payments rail.
6. Fees and payments
Subscription fees and platform commission rates are described on the merchant signup flow and inside the back-office "Billing" page. Payments are processed by Stripe and subject to Stripe's fees. We may adjust fees with 30 days' notice.
7. Refunds & chargebacks
Customer refund policies are set by the operating merchant subject to applicable consumer-protection law. KwikNest will action refund requests authorised by the merchant within 2 business days. Chargebacks are governed by Stripe's dispute process; merchants are responsible for any resulting fees and reversed amounts.
8. Service availability
We target 99.9% monthly uptime. Maintenance and incidents are communicated via the in-app announcements panel. We do not guarantee uninterrupted service and are not liable for outages outside our reasonable control.
9. Termination
You may close your account at any time from Settings → Account. We may suspend or terminate an account that violates these terms after written notice, and immediately for fraud, payment abuse, or activity that puts the platform at risk. On termination we keep your data only as long as described in the Privacy Policy.
10. Warranties
The platform is provided "as is". We disclaim implied warranties to the extent permitted by law, including merchantability, fitness for a particular purpose, and non-infringement.
11. Limitation of liability
To the maximum extent permitted by law, our total cumulative liability under these terms is capped at the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages, or for lost profits, lost data, or lost business opportunity.
12. Indemnity
You will indemnify KwikNest against third-party claims arising from your products, your handling of customer data, or your breach of these terms.
13. Governing law & disputes
These terms are governed by the law of the State of Delaware, USA, without regard to conflict-of-laws rules. Disputes will be resolved in the state and federal courts of New Castle County, Delaware, unless your local consumer-protection law mandates otherwise.
14. Changes
We may update these terms; material changes will be announced 30 days before they take effect. Continued use after the effective date constitutes acceptance.
15. Contact
Questions or notices? privacy@kwiknest.com.
Questions or requests? Contact privacy@kwiknest.com.